Refund policy

Returns

We hope you love your Ellie & Oak purchase! If something doesn’t work out, we accept eligible returns for store credit only.

Returns must be requested and postmarked within 14 days of delivery.

Returned items must be unworn, unwashed, unused, and in new, resellable condition with original tags attached. Items with odors, pet hair, makeup, deodorant, stains, damage, alterations, signs of wear, or other evidence of use are not eligible for return.

Eligible returns will be issued as store credit only. We do not issue refunds to the original form of payment.

Final Sale

Accessories and other non-clothing items, intimates, leggings, and sale/clearance items are final sale and are not eligible for return.

Shipping

Original shipping charges are non-refundable. Customers are responsible for return shipping costs.

Ineligible Returns

All returned merchandise is inspected upon receipt. If an item is returned in a condition that does not meet our return requirements, store credit will not be issued. The customer may be responsible for shipping costs if they would like the item returned to them.

How to Start a Return

Please use the return request option on our website and follow the instructions to submit your request. Please do not send merchandise back without an approved return request.